Refund and Cancellation Policy

1. Overview

At Hifan Global LTD ("Hifan Global," "we," "us," or "our"), we are committed to delivering high-quality IT services, web development, SEO, digital marketing, business formation, management consultancy, and accounting/bookkeeping services to our clients. This Refund Policy outlines how payments are structured across our service lines and the terms under which refunds may be requested and issued for services purchased through hifanglobal.uk.

By engaging our services, you agree to the terms set out in this policy. Please read it carefully before making a payment.

2. Our Payment Structure

Our payment terms vary by service type, as outlined below. Understanding how and when you are billed is central to understanding your refund eligibility.

2.1 Project-Based Services (Web Development, IT Services, etc.)

Payment is collected either on completion of agreed milestones or completion of the full project, as specified in your service agreement. You are not charged in advance for work not yet delivered.

2.2 Consulting, Marketing, and Other Retainer-Based Services

These services require an upfront retainer at the start of the engagement, followed by monthly or quarterly billing for ongoing work, in line with your specific contract terms.

2.3 Company/Business Registration Services

For company formation and regulatory filings, we charge a partial upfront payment covering our service fee. All government fees, registrar charges, and other third-party costs are collected only after that portion of the work has been completed, once the exact amounts are confirmed.

3. General Refund Principles

Because the majority of our fees are charged only after work has been performed or milestones reached, most completed billing is not eligible for a refund, as it reflects work already delivered. Refund eligibility below is organised by service type to match our billing structure.

4. Refund Eligibility by Service Type

4.1 Project-Based Services (Milestone or Completion Billing)

• If you cancel before a milestone is reached or invoiced, no payment is due and no refund is applicable.
• Once a milestone has been completed and invoiced/paid, that payment is final and non-refundable, as it reflects work already delivered and accepted.
• If a completed milestone does not conform to the agreed scope of work, see Section 5 (Non-Conforming or Defective Work) before any refund is considered.

4.2 Consulting, Marketing, and Retainer-Based Services

• Upfront retainer: This secures our capacity and covers onboarding, planning, and initial setup work. As this work begins immediately upon payment, the retainer is non-refundable once the engagement has commenced.
• Monthly/quarterly billing: Charges cover the service period being billed. You may cancel future billing at any time, effective at the end of the current paid cycle. Fees already paid for a current or completed billing cycle are non-refundable, as resources for that period have already been allocated or delivered.
• No refunds are issued for partial months or partial quarters.

4.3 Company/Business Registration Services

• Our service fee (upfront portion): Once we have begun preparing your application, documentation, or filing, this portion is non-refundable, reflecting work performed.
• If you cancel before any work has commenced on your registration, the upfront service fee is refundable in full.
• Government/third-party fees: These are collected only after the relevant stage is complete and are passed through to government bodies or registrars. Once submitted to a third party, these fees are strictly non-refundable under any circumstances, in line with the policies of the receiving authority.

5. Non-Conforming or Defective Work

If you believe delivered work does not conform to the agreed scope of work outlined in your service agreement or proposal, please notify us in writing within 7 days of delivery or invoicing. We will:

1. Review your concern against the agreed project scope.
2. Where valid, offer a revision or correction at no additional cost.
3. If the issue cannot be resolved through revision, consider a partial or full refund at our discretion, proportionate to the affected portion of the work.

6. Non-Refundable Items

The following are non-refundable under all circumstances:

• Government, registrar, or other third-party fees once submitted on your behalf.
• Completed and invoiced project milestones.
• Retainer payments once the engagement has commenced.
• Monthly/quarterly billing for periods already delivered.
• Consultation and advisory sessions already conducted.
• Custom work specifically requested and completed according to client instructions.

7. How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and company name (if applicable).
• Invoice or order reference number.
• Date of payment.
• Reason for the refund request.

Send your request to: hifanglobaluk@gmail.com

We aim to acknowledge all refund requests within 3-5 business days and resolve them within 14 business days of receiving all necessary information.

8. Refund Processing

Approved refunds will be processed to the original method of payment within 10-14 business days of approval. Processing times may vary depending on your bank or payment provider. Hifan Global LTD is not responsible for delays caused by third-party financial institutions.

9. Disputes

If you disagree with a refund decision, you may escalate the matter by writing to us with additional supporting information. We will review escalated cases in good faith and respond within 14 business days. This policy does not affect any statutory rights you may have under UK consumer protection law, where applicable.

10. Changes to This Policy

Hifan Global LTD reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.